We take care to ensure that all school services are safe and reliable by:

• A programme of safety checks on the quality of school transport;

• All Regency vehicles are tracked with live updates;

• All Regency vehicles have recording CCTV;

• Reliability monitoring at schools;

• DBS checks on drivers;

• Providing guidance and training to Regency Staff on how to deal properly with problems;

• Providing a seat for each passenger;

• Providing seat belts for all passengers;

• Where we consider a change of arrangements to be significant we will notify parents in advance;

You have the right to expect a vehicle which is properly maintained and driven by a person who is qualified and will treat your child appropriately. If you don’t get that you need to tell us.  

Regency Coaches has a right to expect that your child will behave responsibly and that you will support and reinforce the need to do so.

Code of conduct

Generally the standard of behaviour on our vehicles is acceptable. There are however occasions when poor behaviour by a minority of pupils spoils the journey for others. At its worst this can result in damage to vehicles and safety being compromised. When this does happen we work closely with schools to identify and deal with the pupils responsible.

By using a school transport service you are accepting the following code of conduct about children’s behaviour and the sanctions that could be used when the code of conduct is not followed. If you are not prepared to accept the code of conduct please let us know in writing.

Code of conduct

• Behave properly at all times. Do not fight or cause annoyance to other people;

• Keep noise at a reasonable level;

• Take care when boarding and alighting, do not push;

• Wear a seat belt at all times.

• Remain seated until it is time to get off;

• After leaving the vehicle, wait until it has moved away before crossing the road;

• Do not smoke on school transport;

• Do not leave litter, take it with you;

• If there is a problem or incident, children must listen to the driver and follow their instructions.

• All passengers must carry there bus pass and show the pass on request to the driver or any member of Regency or school staff.

• Lost bus passes will be replaced with an administration fee of £10.00 (Ten Pounds)

Complaints that involve your child

If there are complaints that involve your child these will normally be investigated through the school. If your child is found to have behaved in an unacceptable way then any of the normal range of sanctions used by the school may be applied. This could include exclusion from the school bus. In addition the following may also be applied:

• Your child may be asked to sit at the front of the vehicle for a set period of time;

• Your child may be suspended from all school transport services for a period of time;

• The police may be asked to investigate and take action as appropriate;

• You will be expected to meet the cost of repairing any damage caused by your child.

Payments:

Payments must be made on time and in full either up front or in 10 monthly instalments.

Payments are due on the 1^st of each month September-June. Late payments will incur a £10 late fee per day late.